Policies

Purchases

You are entitled to choose a refund or exchange or credit if the product you have purchased from the Stephanie Alexander Kitchen Garden Foundation is:

• faulty
• significantly different to that shown or described to you
• unfit for the purpose for which it was intended.

Please choose carefully. We do not automatically refund if you simply change your mind.

If you simply selected the wrong item, SAKGF will be pleased to offer you an exchange, provided the item is in re-saleable condition; that is, it is in its original packaging and has not been used.

Returns for refund or exchange will only be accepted within 7 days after you have received the goods. Return postage is at the customer’s expense.

All returns should be sent to the following address, with a brief explanation:

Returns and exchanges are at the sole discretion of the Stephanie Alexander Kitchen Garden Foundation.

Privacy

General statement of principles

Any information that the Stephanie Alexander Kitchen Garden Foundation gathers at this website is strictly for our use and is not shared with any other entity, public or private, for any reason. We will not sell or give away any lists or other data that we may retain.

Collection of personal information

Information provided to us for credit card transactions is not sold or distributed to third parties. Credit card payments are processed through Westpac with secure payment, using 128-bit SSL encryption. The information is collected solely for Westpac to securely process the order and is not used by the Stephanie Alexander Kitchen Garden Foundation for any other purpose.

Cancellation

We understand that there are occasions when bookings for tours, training and other events need to be cancelled. If you give us less than five business days notice of cancellation we reserve the right to charge 50% of the full fee. If you cancel less than two business days before the commencement of the event, or do not attend, you will be charged the full fee. This ensures that we are able to cover any fees or losses incurred for venue hire, equipment, materials and catering based on confirmed numbers.

We are happy to accommodate a replacement participant, at no additional charge, when given at least two business days notice.